Frequently Asked Questions

Frequently Asked Questions

RETURNS / EXCHANGES

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What is your return policy?

We pride ourselves on our product guarantee, referred to as our “Investment in Happiness”. If you are not completely satisfied with your purchase, send it back. We are happy to accept returns (we do not accept returns of sale-items) for a refund, exchange, or store credit. When you’re happy, we’re happy!

Can I return an item for store credit?

We will happily process a return for store credit. You will need to have an active online account (creating an account is easy and are free of charge at vuoriclothing.com) with us in order to receive the store credit. Otherwise, we will need to process your return as a refund rather than store credit.

How do I contact customer service?

Customer service has got your back! Our hours are between 9am and 5pm, PST, Monday through Friday, but you can reach out through our support email support@vuoriclothing.com anytime or you can also chat with customer support.

How do I process a return for an item that I received as a gift?

We’re happy to help with gift returns and exchanges. To process a gift return or exchange, please contact customer service at support@vuoriclothing.com. We will issue a Gift Card Code that is equal to the amount of the gift upon receiving your gift return.

When will I be refunded for my return?

Refunds and exchanges are processed within 24 hours of our receiving the return package in the mail.